Menu

Member Services

A Banjima Benefits Management Structure (BMS) has been created to hold and manage benefits for the Banjima People. Through the BMS a number of policies have been developed to assist with BNTAC’s Strategic Priorities and Vision of ensuring the Banjima People are healthy, secure and independent through the development of strong and healthy families, strong connection to culture and country and that Banjima people have the capacity to develop and maintain economic independence.

Please be aware that BNTAC’s Member Services will be closed for a team meeting from 4pm every Tuesday. Our normal opening hours will resume the following day at 9am. Thank you for your understanding.

 

BNTAC's current distribution policies:

 

Our Standards

 

  1. BNTAC is committed to providing a positive and helpful service to all our Members.
  2. Applications will be acknowledged by SMS and email when they are received.
  3. Applications will be reviewed within one business day and members informed if further information is required.
  4. Complete applications will be processed within three business days of receipt, please allow up to two business days for the money to arrive in the supplier’s bank account.
    • Priority processing for food and fuel applications: Two business days.
  5. Incomplete applications will be processed within three business days after the application is fully completed and Member provides required supporting information.
  6. BNTAC’s Members Services department will be open on from Monday to Friday 9 am to 4:30 pm, except public holidays and shut down periods (over Christmas).
  7. If an application is declined and the member disagrees with the decision, they have the right to appeal against the decision in writing.

 

  Appeals  

 

Please note before an application can be processed, applications must be completed in full and all supporting documentation provided. The processing of applications and the three day turn around period will only start once the application has been completed.

During the one day period outlined in service standard 3, BNTAC will contact you to confirm that the application received has been completed or advise that additional information is required.

 

 

Go Back to Top
Important information
MEMBER SERVICES OUR STORY COUNTRY MANAGEMENT

Warning : This website may contain images, voices or names of deceased people in photographs, film, audio or text

Close